Modern Civility by Cynthia W Lett

Author:Cynthia W Lett
Language: eng
Format: epub
ISBN: 9781626364127
Publisher: Skyhorse Publishing
Published: 2014-01-16T16:00:00+00:00

The Waitstaff vs. the Customer

Many waiters and waitresses complain just as often about their customers.

“Guests who won’t get off their cell phone, even when I am standing in front of them waiting to take their order [are very annoying].”

—Common waitstaff complaint

The Solution: If I were the waitress I would stand there until I made eye contact, smile, and say, “Excuse me. Are you ready to order?” If I got no response, I would back off and return in three minutes or continue around the table and take the others’ orders, hoping the cell phone addict would catch on.

“People who are rude to service workers are obnoxious to be around.”

—Anonymous Service Worker

I agree. You learn quite a bit about someone by how he treats people who serve him. If he is respectful and kind to waitstaff and retail clerks, his character is strong and most likely ethical. If he is not, he would likely not be the person you would want to work or socialize with. The Solution: If you are the service worker and are being mistreated, you don’t need to just stand there and take it. You can either alert your manager to the disrespectful behavior or you can confront the perpetrator yourself. Stick up for yourself. If you are with someone who is rude to a service worker, tell him that the behavior is rude and, if you find a chance, you could always apologize for your friend’s bad behavior. And then I’d suggest that you stop going out with him in social settings.

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